Ground Alliance Privacy Policy

Effective Date: May 01, 2018

At Ground Alliance, your privacy is our top priority and always has been. So we have established a policy that describes GroundAlliance’s website and its portal ( practices of collecting, using, disclosing, transferring and storing user’s information.

If you access or use our website- and/or application- including ( portal Ground Alliance and its mobile application (with iOS and Android version 4.4 onwards), or services that link to this Privacy Policy (“Services”), you are agreeing that we may collect your information for further proceedings.

We are committed to responsible management of user information and abides by all rules, both ethical and legal, regarding the collection, use and retention of personal data. We strictly adhere to all industry guidelines and continually monitor and enhance how we manage the use and security of collected data. In the following, we tell you which information we might possibly collect and how we use it.


When you choose to access the various parts of website and product application accessible through our services it requires us to know certain information about you. Several categories of information collected from you, are as described below.

A) Information provided by the User

Information that you may provide to us includes, but is not limited to: name, email addresses (including yours and any other user’s), username, registration related details like mailing address, phone number, transaction-related information (when you download or use GroundAlliance app and portal; information you provide us when you contact us for help; and; information you enter into our website/ application services when using the app).

We may ask you to provide this information when you:

  • Log in or create an account with Ground Alliance (Web and Mobile applications)
  • Download the mobile app and register the application.
  • Start using website/ web application/ mobile app
  • Create or edit your user account/ profile
  • Request certain features (e.g., demo and more information on the product)
  • Contact customer support

B) Automatically Collected Information

We use this information internally to improve our product, its performance, and our services.

Device and Usage information – We may collect information about the computers/mobile devices you use to access our website and/or applications and how you use them. Examples of the information that we may automatically collect and analyze include, but are not limited to:

  • Unique Device Identifiers, including, but not limited to, IP Address, i.e. internet protocol address that can reveal a web user’s general location (city/state/country), MAC Address, IMEI etc.
  • Device attributes, including browser types, browser language, and operating system;
  • Usage data, including information related to the ways in which you interact with the services, such as web log data, the date and time you used the services, the frequency of your use of the services, error logs, and other similar information


In general, we use the information we collect to facilitate and administer the services you request. More specifically, we use your information to:

  • Deliver the services and support or carry out the transactions you have requested;
  • Customize, analyze and improve our products (including its effectiveness, usability, and popularity), services (including the content on our website), and technologies;
  • Send communications to you, such as records regarding our relationship, your transaction status, and any customer report;
  • Test, develop and notify you about recent updates, new features, and services from Ground Alliance;
  • Verify your identity, detect and protect the security or integrity of our website(s), our business (es), or our applications or services;
  • Troubleshoot user problems and resolve disputes.

We may combine information that we collect or receive through our application and services with information we obtain and use it as described in this Privacy Policy.
Our use of collected information must be approved by the user under this Privacy Policy (part of support/ incident analysis, customer query, improvements to website/ web or mobile application etc.).


Ground Alliance does not sell, trade, or rent your information to others except as described below for the mentioned purposes:

Service Providers: We may share your information in managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer satisfaction surveys. We protect your information using AWS cloud, payment gateway services etc.

Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party (upon prior approval from the user).


We may use a limited number of third-party service providers to assist us in providing services to our customers or to meet internal business needs.
Currently, we are using two third-party tools

  1. SendGrid
  2. Twilio

Sendgrid – used for sending emails and Twilio – used for sending SMS through the application. These third parties may access, process, or store personal data in the course of providing their services. We maintain contracts with these third parties to restrict their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations, and we may be liable for such parties if they fail to meet these obligations.


Retention: We shall retain your information for as long as your account is active or as necessary for legal business purposes.

Reviewing and Updating User’s Information: We offer you the ability to review and change certain information about you (such as your profile information, contact information, password and user preferences) by logging into the Ground Alliance services (web and mobile app) and entering the new information yourself in your profile page. You must promptly update your information if it changes or is inaccurate. You can also make a request to modify information that cannot be amended or deleted through the application by contacting us (at We will take reasonable steps to permit you to modify information that is inaccurate or incomplete.

Closing Your Account: If you wish to close your account, please send us a request at Upon your request, we will deactivate your account, and delete your information from our active databases. Your account will be closed as soon as reasonably possible based on your account activity and in accordance with applicable law.

If you have shared any content or information through our Services with other users, such content or information may still be available to them if they have not also deleted it or closed their accounts.


Ground Alliance takes all reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification or disclosure. We employ physical, electronic, and administrative procedures based on the sensitivity of the information that we collect.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. The ways we do this include:

  • using encryption/tokenization when collecting or transferring sensitive
  • limiting physical access to our premises;
  • limiting access to the information we collect about you to authorized personnel who need to know that information in order to operate, enhance or improve our Ground Alliance website and applications;
  • where required by law, destroying or de-identifying Personal Information


  • While collecting or transferring sensitive information such as passwords and other personal information, Ground Alliance uses encryption/tokenization methods like Transport Layer Security (TLS)/tokenx. This protects information as it crosses the Internet.
  • You are responsible for all actions taken with your account. Therefore we recommend that you do not disclose it to any third parties. However, if you choose to share this or any of your personal information with them, you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf such as someone using your User ID and password to forward libelous material or sign documents through Ground Alliance Services.
  • Therefore, if your password has been compromised for any reason, you should immediately change your password.


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Every cookie is unique to your particular web browser. It will contain some anonymous information such as a unique identifier and the site name with some digits and numbers. It allows the website to remember your browsing behavior & show you relevant ads based on the browsing pattern.

Ground Alliance services use cookies to capture the following information –

  • Source of the visit to the website
  • Authentication and security
  • Time spent on the website
  • Pages viewed on the website
  • Storing your username


  • Authenticate your access to the application and prevent unauthorized parties from accessing your accounts.
  • Detect and fight spam, abuse, and other activities that violate Ground Alliance user agreements and terms.
  • Help us understand and improve how people use our Ground Alliance website and application.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to use some of the interactive features of Ground Alliance services.

Please note that the scope of this tracking is limited to the Ground Alliance website/ applications domain. Ground Alliance website/ application does not track its customers over time and across third-party websites to provide targeted advertising.


Our products and services (including our website) are not designed for minors under the age of 13 years. Accordingly, we do not knowingly collect, use or disclose personal information from minors or even allow them to use our services. if you are a minor, please do not attempt to use the Ground Alliance services or submit any personal information through our website. Any personal information collected from a minor without verified parental consent will be deleted as quickly as possible. if you believe that we might have any information from or about a minor below 13 years, please contact us using the contact information


Ground Alliance offers its visitors and users a means to choose how we may use information provided. You can stop all collection of information by requesting deactivation of your registered account/profile or uninstalling the app. You can also send a request to support team who will disable your account and delete your personal information from the system.



By accepting our camera privacy policy you give us permission to access camera so that you can update your profile pic in the app anytime you want to. You trust us with your information and allow us to use it to help you access our services to the fullest.

Get Account

By accepting this policy, you are giving us access to your account details. Under no circumstances, we are liable for any misrepresentation made by a user regarding his account details. You give us controls to manage your information and protect your privacy and security. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

Accessing Contacts

For better communication between clients, we want to access your contacts and with one click you can contact whomsoever you contact within the app. We can send and receive messages regarding a particular service either from you or from a third party.


Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, we recommend you to periodically review this page to make sure you are familiar with the current version.


If you have any query/suggestion regarding our Privacy Policy or practices, you may contact us at please or write to:

Via Post:

Privacy Team
210 Route 4E, Suite 211 Paramus, New Jersey 07652-5103 (US)

Via Electronic Mail: